These terms and conditions for purchase of tickets (hereinafter the Conditions of Purchase), govern the acquisition on the part of the user (hereinafter the User) of tickets for admission to PortAventura Park, PortAventura Caribe Aquatic Park and Ferrari Land (hereinafter Tickets) offered by Port Aventura Entertainment, S.A.U. (hereinafter PAESA) through the Website. These Conditions of Purchase are supplemented by the General Terms and Conditions for Access and Use of the Website (hereinafter the General Conditions), which the User must consult through the link on the main page of said Website prior to beginning their purchase, and which will be understood as having been accepted by way of acceptance of these Conditions of Purchase.
Hereafter, and for the purposes hereof, the following definitions will apply:
- PortAventura Park: The park PortAventura Park.
- PortAventura Caribe Aquatic Park: The water park PortAventura Caribe Aquatic Park.
- Ferrari Land.
-Tickets: Tickets can be purchased through the Website at any time and are specified during the purchase. In any case, the purchase of Tickets requires that PortAventura Park, PortAventura Caribe Aquatic Park and Ferrari Land are open to the public and there are places available at said Parks.
The User who purchases Tickets through the Website agrees to uphold the Operation Rules of PortAventura Park, PortAventura Caribe Aquatic Park, Ferrari Land and other specific regulations in effect. Said rules are available to the User on this website, as well as at the Guest Service Offices of PortAventura World, and can be provided to the User upon request.
The User agrees to use the Ticket purchasing service through the Website in conformity with the Law, with the provisions of these Conditions of Purchase and of the General Conditions, and in keeping with ethical standards, generally accepted moral standing and public order. The User will not use the Website for illegal or illicit ends, contrary to the terms of these Conditions of Purchase and the General Conditions, or in a way that harms the rights and interests of PAESA or third parties, or that could in any other way damage, disable, overload or negatively affect the Website, hindering its normal use by the Users.
Express acceptance of these Conditions of Purchase will occur upon clicking the button labeled “I have read and accept the terms and conditions of purchase”, found on the Personal Details screen, and implies strict and complete adherence to these Conditions of Purchase in the version published at the time the purchase process began. As a result, it is the responsibility of the User to carefully read the Conditions of Purchase on each of the occasions he/she intends to purchase Tickets from the Website. If the User does not agree with the terms of these Conditions of Purchase or of the General Conditions, he/she must therefore abstain from using the Website. Likewise, without the express acceptance of these Conditions of Purchase, Tickets cannot be purchased from the Website.
PAESA reserves the right to refuse or deny access and/or use of the Ticket purchasing service on the Website at any time and with no need for prior notice to Users who provide false information or who in any other way fail to uphold the General Conditions or the Conditions of Purchase.
PAESA does not guarantee the availability and continuity of the Ticket purchasing service governed hereby, and is exempt from all liability for damages of any kind resulting from the lack of availability or continuity of the operation of said Ticket purchasing service. Likewise, PAESA does not guarantee the reliability of its Website or access to the Ticket purchasing service.
PAESA reserves the right to modify the content of these Conditions of Purchase at any time, at its discretion, and it is the responsibility of the User to read them at each time of access and/or use.
The User may print the Conditions of Purchase during the purchasing process.
II. TICKET PURCHASING SERVICE USERS
The User claims to be of legal age, in accordance with his/her national jurisdiction, and to possess the legal capacity necessary in order to be bound by these Conditions of Purchase and the General Conditions, as well as to use and, where appropriate, purchase through the Website, in conformity with the aforementioned Conditions. With regard to the aforementioned Conditions, the User claims to have read them, and to understand and accept them in full.
This Website has been developed for the benefit of end customers, and as such, the services that can be accessed through said Website are not aimed at wholesale companies, retail companies, or any other type of intermediary, be it from the leisure, tourism or any other sector. As a result, the User acknowledges and accepts that the Website is solely and exclusively for personal use, hereby stating that the products or services acquired or purchased through the Website will be for his/her own use and consumption, while he/she is responsible for the access, use or consumption of the products or services offered on the Website on the part of third parties that access, use and purchase on his/her behalf. In this regard, the User expressly and fully accepts that access to and use of the Website and its services is made under his/her exclusive responsibility.
For the parks PortAventura Park and PortAventura Caribe Aquatic Park, PAESA offers special rates and conditions for groups of 20 or more people purchasing the same ticket type to the same park. Therefore, we suggest that any User who wishes to purchase 20 or more units contact the Guest Service Centre for more information regarding special group rates:
Phone: 902 20 22 20 (from Spain) or +34 977 77 90 90 (from abroad)
Group rates are not available for entry to the Ferrari Land park.
The User states that all information he/she provides during use of the Website, and in particular during the Ticket purchasing process, is true, accurate and complete.
For any incidents during the purchase process, the User can contact the Guest Service Centre by calling 902 20 22 20.
III. TICKET SALE PROCEDURES
The User states that he/she knows and accepts that only the full completion of the Ticket purchase procedure (hereinafter the Ticket Purchase) set forth on the Website and finalised with the confirmation of the purchase on the part of the User in the Confirmation dialogue box constitutes a full, formal and effective request for Ticket Purchase. In no case shall the partial execution of the purchase procedure on the part of the User imply the creation of a contractual or pre-contractual relationship between the User and PAESA.
Tickets that can be acquired through the Website, pursuant to the procedure established in this Clause and as per the remaining Conditions of Purchase, shall be valid for entry to the facilities corresponding to each ticket type, exclusively for the dates and time slots or, where appropriate, periods established in the conditions of the sale.
PAESA is hereby exempt from all liability for any damages that may result from the User's breach of the Ticket Purchase procedure as described in this Clause, as well as the rest of the Conditions of Purchase.
The procedure to be followed is detailed below.
III.I. Ticket Purchase Procedure
The User must select the desired product to purchase and complete the corresponding Ticket Purchase procedure made available on the Website, indicating the information required on said Website.
The User begins the Ticket Purchase procedure upon clicking the “Buy Now” link corresponding to the selected product.
During the Ticket Purchase procedure, the User must complete the following steps:
A. Select ticket type
The User may select from the different Ticket types on offer for the different parks for the available periods of time, time slots or seasons.
When purchasing tickets to Ferrari Land, the User must select the day they wish to visit the park, as well as, whenever applicable according to the season, a time slot corresponding to either morning or afternoon. Only dates and time slots for which tickets are still available will be displayed.
B. Select quantity and add to cart
The User must indicate in the corresponding boxes the number of Tickets he/she has selected and add them to the shopping cart by clicking on the corresponding button.
The purchase of Tickets that include entry to PortAventura Caribe Aquatic Park and Ferrari Land may only be made for the dates available on the calendar provided on the Website, and the User must select the day of the park visit. The User will view the Ticket type, its unit price with VAT included and the units he/she has selected of said Tickets.
The prices of the Tickets are as established on the Website at all times, according to the dates and other concrete circumstances surrounding each Ticket, except in the case of any spelling or typing error, while PAESA reserves the right to modify these Conditions of Purchase.
C. Your Shopping Cart
The User views the Purchase of Tickets as accumulated up to the moment.
D. Enter your Information
The User's personal information, as needed for the Ticket Purchase, will be requested, identifying required fields with a (*), as well as other optional information that PAESA deems appropriate, always in keeping with the purposes referred to in Clause IV of these Conditions of Purchase.
Once the aforementioned information has been duly entered, the User must click the “Continue” button to proceed with the Ticket Purchase.
E. Your Shopping Cart
The User will view the Ticket Purchase as accumulated up to the moment, with indication of the total amount for such purchase, including VAT.
A menu for currency exchange is provided to the User, in order to consult the value of the Ticket Purchase in the currency selected.
F. Payment Information
The User must enter the payment information requested in order that the charge corresponding to the Ticket Purchase can be made.
G. Select Delivery Method
The User will view the information he/she has entered in Section D above. In the event he/she detects any error in said information, the User may correct such error but clicking the “Return” button.
The Purchase of Tickets made through the Website requires that these Conditions of Purchase be read and accepted, as well as the General Conditions that may apply, clicking on the link that reads: “I have read and accept the terms and conditions of purchase”. Otherwise, the Ticket Purchase cannot be completed.
After clicking the “Continue” button, the User accesses the Print your Tickets dialogue box, from which he/she will access the menu in which the User must enter the full name of the visitors, that is, of the people who will use each of the Tickets purchased. It is essential that the User enter this information, given that the Tickets are issued in the name of each visitor, and a document proving their identity will be requested upon entry to the facilities.
In the case of Tickets for children without any document proving their identity, the User must enter the name of the adult who will accompany them during their visit, who in turn must also have their own corresponding Ticket.
By clicking the “Continue” button, the User will access a new Confirmation dialogue box, where confirmation will be requested regarding acceptance of the Conditions of Purchase and authorisation of the charge of the total amount for said purchase through the payment method indicated.
At this time, the User may: confirm and accept the Ticket Purchase should he/she be in agreement, clicking the “Confirmation” button; modify the purchase should he/she wish to make any corrections, in which case the User will return to the prior screen by clicking the x; or cancel the purchase should he/she not wish to continue with the Ticket Purchase, clicking the buttons available in the browser in order to do so.
The purchase shall be deemed complete once the User accepts the corresponding confirmation of the Ticket Purchase as referred to in the preceding paragraph, and provided that PAESA has received the payment for said purchase.
Once the purchase is confirmed, the Website does not provide means to identify and correct errors made when entering information; in order to do so, the User may contact the Guest Service Centre as referred to in the preceding Clause II.
On this screen, PAESA will notify the User that the Ticket Purchase was successfully completed, and will send an e-mail that includes the Tickets, which the User can print at any time. The same screen will indicate a purchase ID number, for use in the event the User cannot print the purchased Tickets.
The User will view the summary of the Ticket Purchase in the print tickets dialogue box, where the code for said tickets is also indicated, as well as the description of the Tickets, units, the day(s) and time slot of visit where appropriate, and the visitor information as entered by the User, for each of the Tickets purchased. Finally, the selected method of payment is viewed and authorised, as well as the total amount of the purchase including VAT.
Likewise, and through the same dialogue box, the User may immediately select and print the purchased Tickets he/she wishes.
The User and the visitors he/she selects must have the corresponding printed tickets or the aforementioned purchase ID, to be shown on the day of the visit. In case of not bringing the printed ticket, you can request to print it at the Guest Service office at a cost of €3 per printed ticket.
If the tickets present any defects or anomalies, access to the facilities may be denied at the discretion of PAESA employees.
The bar code on the tickets is a security control measure that allows access to the site only once per day, and for the number of days stated on the ticket.
It is mandatory to keep the ticket until final departure from the facilities and it may be requested by PAESA employees at any time.
The electronic document will be stored on the computer system of PAESA, and cannot be directly accessed by the User.
III.II. Changes in the Ticket Purchase and voiding or cancelling Tickets
Changes to purchases cannot be made through this Website; the User in such case may contact the aforementioned Guest Service Centre.
No Ticket Purchase made through this Website can be voided or cancelled, and as such, no amount will be refunded.
III.III. Additional Services
Request for additional services, to include any services that must be hired and that are not included in the Tickets offered by PAESA on the Website, must be made by the User directly at the PortAventura World facility that provides the corresponding additional service. The amount must be paid at the aforementioned facility, in the manner and time established at said facility for this purpose. The aforementioned services cannot be hired through the Website.
1. Data Manager
Port Aventura Entertainment, S.A.U., hereinafter PortAventura World, with registered address at Avda. Alcalde Pere Molas, km 2, telephone (+34) 977 779 000 and e-mail firstname.lastname@example.org, is responsible for the files containing the personal data collected and processed by this web page.These files are duly registered in the General Data Protection Registry of the Spanish Agency for Data Protection.
2. Data Collection
PortAventura World only collects the personal data that you provide us through the forms included in the website and our e-mail addresses.
3. Uses and Purposes of Collected Data
In this web page, personal data are collected for the purposes that are detailed below. If you do not agree with any of them, you can notify us via the e-mail address email@example.com. The intended uses and purposes are:
A) Purchase of Tickets and Passes
The information that you provide us through ticket and pass purchase forms will be used for the purpose of managing and billing the reservation and sale of tickets to our facilities.
B) Hotel and Restaurant Bookings
The information you provide us through the hotel and restaurant reservation forms will be used to process your booking.
C) Line 902
The personal data provided by our telephone hotline will be incorporated into our files for processing, for quality control purposes, as well as for the processing of any reservations or queries that you submit.
The data collected will be stored in accordance with the relevant confidentiality and security laws. If you wish you may exercise the rights to access, rectification, cancellation and opposition using the e-mail address firstname.lastname@example.org or in writing, together with a copy of your national identity document, addressed to Port Aventura Entertainment, S.A.U. (Asesoría Jurídica), Av. Alcalde Pere Molas, Km 2; C.P. 43480, Vila-seca (Tarragona).
Personal data collected through newsletter subscriptions, contact forms or reservation of tickets, passes, restaurants or hotels will be used to send you commercial information about PortAventura World products and services. If you do not wish to receive this type of information you can tick the corresponding box that you will find on the data collection form or communicate your wish not to receive this type of information to the e-mail address email@example.com.
E) Promotions, Competitions and Prize Draws
The information you provide us when taking part in promotions, competitions and prize draws will be used for the organisation and management of these events. Each promotion, offer or draw will have its own legal bases or particular conditions.
F) Sending Information
PortAventura World will use the personal data that you provide on the contact forms or in e-mails in order to respond to any requests for information that you send us.
4. Sharing of Data with Third Parties
PortAventura World will share your personal data to third parties in the following cases. If you do not want your information to be shared you can notify us via the e-mail address firstname.lastname@example.org. The cases for sharing information are:
a. Legal Requirement
Your data will be shared with third parties (government bodies, administrative and judicial authorities, etc.) when provided for by law.
b. Management of Payments
Your personal data will be communicated to third parties when necessary for the payment of the products or services purchased (banking and/or financial entities that own the means of payment used).
5. Exercise of Rights
At any time you can exercise the rights of access, rectification, cancellation and opposition by sending the corresponding request together with a copy of your official identity document (National ID, driver's licence or passport) to the e-mail address email@example.com or to our postal address Port Aventura Entertainment S.A.U. (Asesoría Jurídica) Avda. Alcalde Pere Molas, Km 2; C.P. 43480, Vila-seca (Tarragona).
V. COOKIES POLICY
This website uses its own and third-party cookies in order to improve our services and to show you advertisements related to your preferences, by analyzing your browsing habits. If you continue to browse this site, it will be understood that you accept their use. You may change the configuration or obtain more information here.
VI. LIABILITY LIMITATIONS
This Website has been created in good faith by PAESA with information from internal and external sources, is offered in its current state to the Users, and may contain inaccuracies or errors.
PAESA makes no statement and offers no guarantee of any kind, be it by explicit or implicit terms, with regard to the functioning of the website or the information, contents, software, materials or products included on the website, or upon which its functioning is based. To the extent allowed by applicable legislation, PAESA is relieved of any liability, be it explicit or implicit. PAESA shall not be liable for damages of any kind resulting from the use of this Website, including but not limited to, damages of any nature caused in a direct or indirect manner.
PAESA is not responsible for any direct or indirect damages that result from an interruption of the service on the part of the Website, as well as the continuity of said Website.
Likewise, PAESA is not responsible for potential security errors or deficiencies that may result from the use on the part of the User of an insecure or outdated browser version, as well as from the activation of User password or identification code storing devices in the browser, or for damages, errors or inaccuracies that may derive from the malfunctioning of the browser.
The User shall be responsible for damages of any kind suffered by PAESA as a result, be it directly or indirectly, of the User's breach of the General Conditions, and in particular of these Conditions of Purchase.
VII. NULLITY AND SEVERABILITY OF THE CLAUSES
If any of the clauses of these Conditions of Purchase are declared, in full or in part, null or void, such nullity shall affect only the provision or part thereof that is so declared, while all other terms and the rest of the Conditions of Purchase, remain valid, with such provision of part thereof thus removed, unless the essential nature of such provision to these Conditions of Purchase should affect the conditions in a comprehensive way.
VIII. CANCELLATION POLICY
Given the characteristics of the products on sale (tickets or hotel bookings for a specific use date or period), article 103. l) of The General Law of the Defence of Consumers and Usersis applicable and therefore the right to cancel is excluded for the system for the sale of tickets or hotel bookings.