These terms and conditions for purchase of tickets (hereinafter the Specific Terms and Conditions for Purchase), govern the acquisition on the part of the user (hereinafter the User) of tickets for admission to PortAventura Park, PortAventura Caribe Aquatic Park and Ferrari Land (hereinafter Tickets) offered by Port Aventura Entertainment, S.A.U. (hereinafter PAESA) through the Website. These Specific Terms and Conditions for Purchase are supplemented by the General Terms and Conditions for Access and Use of the Website (hereinafter the General Conditions), which the User must consult through the link on the main page of said Website prior to beginning their purchase, and which will be understood as having been accepted by way of acceptance of these Specific Terms and Conditions for Purchase.
Hereafter, and for the purposes hereof, the following definitions will apply:
- PortAventura Park: The park PortAventura Park.
- PortAventura Caribe Aquatic Park: The water park PortAventura Caribe Aquatic Park.
- Ferrari Land. The park Ferrari Land.
- Tickets: Tickets can be purchased through the Website at any time and are specified during the purchase. In any case, the purchase of Tickets requires that PortAventura Park, PortAventura Caribe Aquatic Park and Ferrari Land are open to the public and there are places available at said Parks.
The User who purchases Tickets through the Website agrees to uphold the Operation Rules of PortAventura Park, PortAventura Caribe Aquatic Park, Ferrari Land and other specific regulations in effect. These rules are available to the User on this website, as well as at the Guest Service Offices of PortAventura World, and can be provided to the User upon request.
The User agrees to use the Ticket purchasing service through the Website in conformity with the Law, with the provisions of these Specific Terms and Conditions for Purchase and of the General Conditions, and in keeping with ethical standards, generally accepted moral standing and public order. The User will not use the Website for illegal or illicit ends, contrary to the terms of these Specific Terms and Conditions for Purchase and the General Conditions, or in a way that harms the rights and interests of PAESA or third parties, or that could in any other way damage, disable, overload or negatively affect the Website, hindering its normal use by the Users.
Express acceptance of these Specific Terms and Conditions for Purchase will occur upon clicking the button labelled “I have read and accept the Specific Terms and Conditions for Purchase”, found on the Personal Details screen, and implies strict and complete adherence to these Specific Terms and Conditions for Purchase in the version published at the time the purchase process began. As a result, it is the responsibility of the User to carefully read the Specific Terms and Conditions for Purchase on each of the occasions he/she intends to purchase Tickets from the Website. If the User does not agree with the terms of these Specific Terms and Conditions for Purchase or of the General Conditions, he/she must therefore abstain from using the Website. Likewise, without the express acceptance of these Specific Terms and Conditions for Purchase, Tickets cannot be purchased from the Website.
PAESA reserves the right to refuse or deny access and/or use of the Ticket purchasing service on the Website at any time and with no need for prior notice to Users who provide false information or who in any other way fail to uphold the General Conditions or the Specific Terms and Conditions for Purchase.
PAESA does not guarantee the availability and continuity of the Ticket purchasing service, which may be impeded, hindered or interrupted by factors or circumstances beyond its control. These Specific Terms and Conditions for Purchase are effective from their most recent update (indicated at the end of this document). PAESA reserves the right to modify the content of these Specific Terms and Conditions for Purchase at any time, at its discretion, in which case they will come into force as of their publication and will be exclusively applicable to Users who access the Website after this date. For clarification, in the event that these Specific Terms and Conditions for Purchase are modified, in strict observance of consumer and user protection regulations, PAESA will respect any commitments and agreements made with Users prior to the modification.
The User may print the Specific Terms and Conditions for Purchase during the purchasing process.
II. TICKET PURCHASING SERVICE USERS
The User claims to be of legal age, in accordance with his/her national jurisdiction, and to possess the legal capacity necessary in order to be bound by these Specific Terms and Conditions for Purchase and the General Conditions, as well as to use and, where appropriate, purchase through the Website, in conformity with the aforementioned Conditions. With regard to the aforementioned Conditions, the User claims to have read them, and to understand and accept them in full.
This Website has been developed for the benefit of end customers, and as such, the services that can be accessed through said Website are not aimed at wholesale companies, retail companies, or any other type of intermediary, be it from the leisure, tourism or any other sector. As a result, the User acknowledges and accepts that the Website is solely and exclusively for personal use, hereby stating that the products or services acquired or purchased through the Website will be for his/her own use and consumption, while he/she is responsible for the access, use or consumption of the products or services offered on the Website on the part of third parties that access, use and purchase on his/her behalf. In this regard, the User expressly and fully accepts that access to and use of the Website and its services is made under his/her exclusive responsibility.
For the parks PortAventura Park, PortAventura Caribe Aquatic Park and Ferrari Land, PAESA offers special rates and conditions for groups of 20 or more people purchasing the same ticket type to the same park. Therefore, we suggest that any User who wishes to purchase 20 or more units contact the Guest Service for more information regarding special group rates:
Phone: 902 20 22 20 (from Spain) or +34 977 77 90 90 (from abroad)
The User states that all information he/she provides during use of the Website, and in particular during the Ticket purchasing process, is true, accurate and complete.
For any incidents during the purchase process, the User can contact the Guest Service by calling 902 20 22 20.
III. TICKET SALE PROCEDURES
The User states that he/she knows and accepts that only the full completion of the Ticket purchase procedure (hereinafter the Ticket Purchase) set forth on the Website and finalised with the confirmation of the purchase on the part of the User in the Confirmation dialogue box constitutes a full, formal and effective request for Ticket Purchase. In no case shall the partial execution of the purchase procedure on the part of the User imply the creation of a contractual or pre-contractual relationship between the User and PAESA.
Tickets that can be acquired through the Website, pursuant to the procedure established in this Clause and as per the remaining Specific Terms and Conditions for Purchase, shall be valid for entry to the facilities corresponding to each ticket type, exclusively for the dates and time slots or, where appropriate, periods established in the conditions of the sale.
The procedure to be followed is detailed below.
III.I. Ticket Purchase Procedure
The User must select the desired product to purchase and complete the corresponding Ticket Purchase procedure made available on the Website, indicating the information required on said Website.
The User begins the Ticket Purchase procedure upon clicking the “Buy Now” link corresponding to the selected product.
During the Ticket Purchase procedure, the User must complete the following steps:
A. Select ticket type
The User may select from the different Ticket types on offer for the different parks for the available periods of time, time slots or seasons.
B. Select quantity and add to cart
The User must indicate in the corresponding boxes the number of Tickets he/she has selected and add them to the shopping cart by clicking on the corresponding button.
The User will view the Ticket type, its unit price with VAT included and the units he/she has selected of said Tickets.
The prices of the Tickets are as established on the Website at all times, according to the dates and other details of each Ticket.
C. Your Shopping Cart
The User views the Purchase of Tickets as accumulated up to the moment.
D. Enter your Information
The User's personal information, as needed for the Ticket Purchase, will be requested, identifying required fields with a (*), as well as other optional information that PAESA deems appropriate.
Once the aforementioned information has been duly entered, the User must click the “Continue” button to proceed with the Ticket Purchase.
E. Your Shopping Cart
The User will view the Ticket Purchase as accumulated up to the moment, with indication of the total amount for such purchase, including VAT.
A menu for currency exchange is provided to the User, in order to consult the value of the Ticket Purchase in the currency selected.
F. Payment Information
The User must enter the payment information requested in order that the charge corresponding to the Ticket Purchase can be made.
G. Select Delivery Method
The User will view the information he/she has entered in Section D above. In the event he/she detects any error in said information, the User may correct such error but clicking the “Return” button.
The Purchase of Tickets made through the Website requires that these Specific Terms and Conditions for Purchase be read and accepted, as well as the General Conditions that may apply, clicking on the link that reads: “I have read and accept the Specific Terms and Conditions for Purchase”. Otherwise, the Ticket Purchase cannot be completed.
After clicking the “Continue” button, the User accesses the “Print your Tickets” dialogue box, from which he/she will access the menu in which the User must enter the full name of the visitors, that is, of the people who will use each of the Tickets purchased. It is essential that the User enter this information, given that the Tickets are issued in the name of each visitor, and a document proving their identity will be requested upon entry to the facilities.
In the case of Tickets for children without any document proving their identity, the User must enter the name of the adult who will accompany them during their visit, who in turn must also have their own corresponding Ticket.
By clicking the “Continue” button, the User will access a new Confirmation dialogue box, where confirmation will be requested regarding acceptance of the Specific Terms and Conditions for Purchase and authorisation of the charge of the total amount for said purchase through the payment method indicated.
At this time, the User may: confirm and accept the Ticket Purchase should he/she be in agreement, clicking the “Confirmation” button; modify the purchase should he/she wish to make any corrections, in which case the User will return to the prior screen by clicking the x; or cancel the purchase should he/she not wish to continue with the Ticket Purchase, clicking the buttons available in the browser in order to do so.
The purchase shall be deemed complete once the User accepts the corresponding confirmation of the Ticket Purchase as referred to in the preceding paragraph, and provided that PAESA has received the payment for said purchase.
Once the purchase is confirmed, the Website does not provide means to identify and correct errors made when entering information; in order to do so, the User may contact the Guest Service as referred to in the preceding Clause II.
On this screen, PAESA will notify the User that the Ticket Purchase was successfully completed, and will send an e-mail that includes the Tickets, which the User can print at any time. The same screen will indicate a purchase ID number, for use in the event the User cannot print the purchased Tickets.
The User will view the summary of the Ticket Purchase in the print tickets dialogue box, where the code for said tickets is also indicated, as well as the description of the Tickets and units purchased. Finally, the selected method of payment is viewed and authorised, as well as the total amount of the purchase including VAT.
Likewise, and through the same dialogue box, the User may immediately select and print purchased Tickets.
Users must have the corresponding tickets, either printed or in digital format, to be shown on the day of the visit. If it is necessary to validate the tickets, for reasons attributable to the user, a fee of €5/ticket will be charged.
If the tickets present any defects or anomalies, access to the facilities may be denied.
The bar code on the tickets is a security control measure that allows access to the site only once per day, and for the number of days stated on the ticket.
It is mandatory to keep the ticket until final departure from the facilities and it may be requested by PAESA employees at any time.
III.II. Changes in the Ticket Purchase and voiding or cancelling Tickets
Changes to purchases cannot be made through this Website; the User in such case may contact the aforementioned Guest Service.
No Ticket Purchase made through this Website can be voided or cancelled, and as such, no amount will be refunded.
III.III. Additional Services
Request for additional services, to include any services that must be hired and that are not included in the Tickets offered by PAESA on the Website, must be made by the User directly at the PortAventura World facility that provides the corresponding additional service. The amount must be paid at the aforementioned facility, in the manner and time established at said facility for this purpose. The aforementioned services cannot be hired through the Website.
IV. GUARANTEES OF USE OF THE WEBSITE
PAESA does not guarantee the availability or continuity of the operation of the Website, which may be impeded, hindered or interrupted by factors or circumstances beyond its control. PAESA will take, provided that there are no circumstances that make it impossible or difficult to execute, and as soon as it is made aware of errors, disconnections, incorrect display or breakdowns, all action necessary to correct technical errors, re-establish communication and update the referred content.
PAESA states and guarantees that its Website has the technology (software and hardware) necessary to date for access and/or use thereof. However, and despite the implementation of technical security measures, PAESA does not guarantee the absence of viruses or other harmful technological elements that may cause alterations in the User's computer systems introduced by any means by third parties. Likewise, PAESA states that its Website has been designed, created and implemented by third parties at the request of PAESA, and that it has adequate security systems based on current technology.
V. NULLITY AND SEVERABILITY OF THE CLAUSES
If any of the clauses of these Specific Terms and Conditions for Purchase are declared, in full or in part, null or void, such nullity shall affect only the provision or part thereof that is so declared, while all other terms and the rest of the Specific Terms and Conditions for Purchase, remain valid, with such provision of part thereof thus removed, unless the essential nature of such provision to these Specific Terms and Conditions for Purchase should affect the conditions in a comprehensive way.
VI. CANCELLATION POLICY
Given the characteristics of the products on sale (tickets or hotel bookings for a specific use date or period), article 103. l) of The General Consumer and User Protection Law is applicable and therefore the right to cancel is excluded for the system for the sale of tickets or hotel bookings.
©Port Aventura Entertainment, S.A.U. All rights reserved.
Last revision: 20 December 2018