SERVICES IN THE PARKS

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PortAventura World

PORTAVENTURA PARK GUIDED VISIT

PortAventura Park offers you a new service to ensure that you enjoy your visit to the theme park in the most convenient and enjoyable way and get the most out of your time spent with us. Visit the park accompanied by a PortAventura guide who will explain the history of the resort, from the very beginning through to its newest attractions, the four 4-star themed hotels, water park and convention centre; everything that makes PortAventura the best European resort for your holiday. The guide will also provide information on height restrictions, show times, shopping, dining and restaurant reservations. All you have to do is think where to go next on this great adventure that awaits you.

Purchase admission and the PortAventura Express Premium wristband, and book this new service by calling 0808 234 3399, by e-mail to portaventura@portaventura.es or, if you are staying at a PortAventura hotel, at the hotel reception, and enjoy PortAventura Park in a unique and exclusive way! Only €350 per guide for 4 hours, €450 per guide for 6 hours and €550 per guide for 8 hours. The service includes:

  • Access to rides and shows (subject to purchase of tickets and Express Premium wristbands**)
  • Free parking
  • Preferential parking areas
  • 4, 6 or 8 hour guided visit of PortAventura
  • Talk on the history of PortAventura Resort
  • Park information and advice on time management to get the most out of your visit
  • Restaurant reservation management

* Visit available in Spanish, Catalan, English, French, Russian, German and Arabic. This service must be booked in advance and is subject to availability. Service available for up to a maximum of 8 people. This service may not be booked without purchase of the PortAventura Express Premium wristband and a deposit of €100. This amount will not be refunded under any circumstances.

**Minimum purchase required.

 

PARKING ZONE

The theme park has got a wide parking for your vehicle. The rates of PortAventura's parking are the following: car €12, car in the preferential zone of the parking €14.50, campervans and trucks €12 and motorcycles €3.50.

In addition, PortAventura Park offer you a pick-up service for electric cars, by asking for your card (service subject to a deposit of €10) at the locker hire counter, next to ticket booths for groups.

 

GUEST SERVICE OFFICE FOR VISITORS WITH SPECIAL NEEDS

Click here to see the services that PortAventura World has to offer people with special needs.

What’s more, we work continually to adapt our facilities and make sure the architecture at PortAventura Park is fully accessible, so you can have the best possible time. Click here to read the PortAventura Park Accessibility Guide for people with reduced mobility. Inside, you’ll find all the information you need about special rates, season passes, parking and access to the rides without architectural barriers for visitors with disabilities and reduced mobility, and those with certain neurodevelopmental disorders. A maximum of four companions are allowed (one of them must be an adult and fully able to take responsibility for care). You can also enjoy our shows thanks to unobstructed access in the places where the performances take place, accompanied by a maximum of one adult. Find all the detailed information here.

 

RENT OF PRAMS/WHEELCHAIRS

For your comfort, PortAventura offers the possibility to rent prams and wheelchairs of different modalities. You will be able to choose between: individual pram for 1 child for €7, double pram for 2 children for €12, manual wheelchair for €9 and motorized wheelchair for €30. Subject to availability

 

CARIBE PREPAID WRISTBAND

With the prepaid wristband, you can continue to make purchases in our shops and enjoy our wide range of gastronomy without using cash or card. Buy your wristband for just €1 or get it free when you top up at least €20 or rent a locker.

 

LOCKERS

In PortAventura Park we offer you the possibility of renting a locker for €6. The same service is available In PortAventura Caribe Aquatic Park for €6 , as well as the possibility to rent a familiar locker for €9. Subject to availability

 

SPECIAL LOCKERS

So you can enjoy the best attractions of the park in the most comfortable way, PortAventura offers you the possibility to leave your belongings before you get to the ride. Leave your backpack in these special lockers for only €1 and forget the extra weight. You can find them in four different points: Between Shambhala and Dragon Khan, at the entrance of Furius Baco, next to Tutuki Splash and at the access to Silver River Flume. Subject to availability.

 

DAY-CARE CENTRE FOR PETS (Kennels)

If you come with your pet, it will stay in the day-care centre for animals, the price of the service is €6/day. It is indispensable to present the sanitary certificate of your pet.

 

PHOTORIDE / VIDEORIDE

Do you want a souvenir of your trip on the Dragon Khan or a proof that you’ve achieved the highest point of Shambhala? Take your picture home in many different formats: paper, magnets, key chains or also in digital format in convenient USB wristbands. In the attractions with Videoride service you can also buy the DVD of your fantastic trips.

 

PICK-UP SERVICE

Make your purchases without worrying about carrying it. We will drop all stuff you've bought in the shops of the park at El Laboratorio - La Casa del Retrat, in Plaza Mediterrània, totally free, so you can pick it up when leaving the park.

OPENING DATES AND TIMES

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GETTING TO THE RESORT

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ONLINE DISCOUNTS ON TICKETS

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