Frequently asked questions - PortAventura World hotels

Find essential information about booking terms and conditions for the PortAventura resort hotels

PortAventura World hotels

At what time can I enter and leave the hotel?
Rooms are available from 3 pm, however you can arrive earlier at the hotel and, once you have checked in, you will be given the relevant access to start enjoying the park. Rooms must be vacated by 11 am, although you are welcome to stay in PortAventura Park until closing time on the same day.
How many days of free access to the park is granted to hotel guests?
Access to PortAventura Park is unlimited throughout your stay and includes the whole day on which you arrive at and leave the hotel.
Where do I collect tickets to enter PortAventura Park upon arrival? Do I have to go to the hotel or the ticket booths?
Upon arrival at PortAventura World, go first to your hotel and we will give you tickets to enter PortAventura Park from 10 a.m. on the same day. You can park in the hotel car park, leave your luggage in the designated area and start enjoying a great day in the park! In addition, you will have 1 day of access to Ferrari Land per person and per stay.
We want to stay at one of your hotels but we already have tickets for PortAventura Park, can we book hotel accommodation without tickets?
If you've already bought the tickets and they have not yet been used, after making your reservation at our hotels via the telephone number +34 977 77 90 90, you can call us and we will reimburse the ticket price.
If we stay at the hotel and want to visit PortAventura Park on only one of the days, would we receive a discount for the days on which we don't visit the park?
PortAventura World offers a flat-rate package that includes entry to the theme park from the first day of your holiday until the day of departure, so that you can enjoy more time in the six theme areas of PortAventura Park.
From what age do we have to pay for children in PortAventura World?
Children under 2 years of age stay free at our hotels. The child rate applies between 2 and 12 years old.
Are pets allowed in the PortAventura World Hotels?
For reasons of health and hygiene animals are not permitted, with the exception of guide dogs that must be accompanied by their owners at all times. All animals must have the relevant health certifications.
Are there any pool towels available for use at PortAventura World Hotels?
Yes, no problem at all. Rooms are available from 3 p.m. but if you arrive before this time you are welcome to leave your luggage at reception and start to enjoy your day in PortAventura Park.
Is there somewhere I can store my luggage if I arrive at the hotel before the room is ready?
Yes, there is no problem. Check-out time is from 15h, but if you arrive earlier, you can leave your luggage in the hotel luggage room at an additional cost of 3€ or 5€ depending on the size (except in Hotel Colorado Creek and Hotel Mansión de Lucy) and start enjoying PortAventura Park.
Is it possible to arrange to have a birthday cake if I am staying at a PortAventura World hotel?
Yes, there are several options to celebrate birthdays in the PortAventura World Hotels. You can book this service through the website when you make your reservation or request it at the hotel reception upon arrival, where you will be informed of all the details and options for this service.
Is there any entertainment and shows at the PortAventura World Hotels?
Our hotels offer daily activities and entertainment for the whole family. Ask at reception for information at check-in.
What should I do if I lose any personal property in PortAventura World?
If you lose any personal property in the parks or hotels, before leaving report this to the Guest Service (at the entrance to PortAventura Park), to your hotel reception or by using the online form on our website. We will note the details of the lost property and contact you if it is found.
Is parking available at the hotels?
Each hotel has its own free parking for guests. There is no need to book a place, however the service is subject to availability.
How does Parking Caravaning work?
Click here for full details.
Is smoking allowed in the resort?
Smoking is not permitted in the resort, except in the designated smoking areas, which are signposted. This prohibition also applies to the use of any other tobacco inhalation device, water pipe, hookah or similar device.