Consult frequently asked questions

Klarna

What are the names of our passes?

What is the validity period of the new passes?

Where can I see all the benefits and advantages of the new passes?

Which categories of passes can be purchased on the website and at the Office +PortAventura Club?

Where can I see all the information related to my Pass?

Are the new passes available in digital format?

Having a digital Pass is great, but if I want to have a physical Pass, how do I get one?

I have lost my physical Pass and want a new one, what should I do?

What should I do if my contact details change?

Can I change the name or details on a Pass after it has been purchased?

I have an Adventurer Pass and would like to visit PortAventura World on a date that is not available to me. Do I have a discount on the ticket?

How long does it take to activate my Pass after purchase?

Are there special rates for large families?

Where can I see the updated general and purchase terms and conditions for the passes?

What type of documentation must be presented to purchase a Pass for people with disabilities?

I still have some questions. How can I contact PortAventura World's Customer Service?

Private Area

I have an old Pass that is still valid. Can I access the private area?

How can I access the private area?

I don't remember my password to enter the private area. How can I get it back?

What information can I find in my private area?

If I have purchased more than one Pass, will I be able to link them to my account?

Can I buy discounted tickets inside the private area?

Can I make changes to the personal information in my account?

Will my account be deleted from the private area when my Pass expires?

Payment process

What payment options do I have?

Is online payment safe?

Can I purchase more than one Pass at the same time?

Can I purchase a Pass for someone else?

Can I buy a Pass at any time? For example, in the middle of the season?

Can I upgrade my current Pass?

Can I cancel a Pass after purchase?

What information do I need to provide when purchasing a Pass?

Do I have to purchase my Pass again after one year or will it renew automatically?

Can the Pass be purchased online when the park is closed?

I received an error message during the purchase process. What can I do?

If I renew my Pass before the current Pass expires, when will the new Pass become valid?

I haven't received a confirmation e-mail. What should I do?

Can I pay by direct debit?

Can I renew more than one Pass at the same time?

Passes

What is Klarna?

How does the “Pay in 3 interest-free instalments” option work?

Can I take advantage of the “Pay in 3 interest-free instalments" option?

Can I make multiple purchases using the payment in 3 instalments option at the same time?

What information do I have to provide when making a purchase?

Will a credit check be carried out?

What happens if I cancel my Pass purchase?

What happens if I don't pay the amount on time?

What happens if I don't pay the amount of my Pass?

I have been redirected to the Klarna website. Is this correct?

Is my payment information protected?

Can I pay before the due date?

Have you received my payment?

I haven't received an e-mail with my statement/payment information.

What do I have to do to log in on the Klarna website or app?

I still have questions about payments with Klarna. Who can I contact?

Business & Convention Center

Corporate information

Agencies and suppliers

Press

Frequently Asked Questions

Frequently asked questions (FAQs) - Annual Passes

Klarna

Private Area

Payment process

Passes