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Disabled visitors

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Ticket purchases and information:

All the information you need to plan your visit is available from the Guest Service Office for Visitors with Special Needs.

Entradas discapacitados Portaventura
Click here to see the services that PortAventura World has to offer people with special needs.

The resort offers a variety of services for visitors with special needs: from reduced ticket prices to architectural features so that they can fully enjoy PortAventura World.

Ticket purchases and information:

It will be necessary to provide official certification of a minimum disability of 33% at the time of collection. The Guest Service Office for visitors with special needs has all the information that you need to organise your visit.

Click here to see the services that PortAventura World has to offer people with special needs. These tickets must be purchased at the ticket booths or at the Guest Service Office for visitors with special needs.

What’s more, we work continually to adapt our facilities and make sure the architecture at PortAventura Park is fully accessible, so you can have the best possible time. Click here to read the PortAventura Park Accessibility Guide for people with reduced mobility. Inside, you’ll find all the information you need about special rates, season passes, parking and access to the rides without architectural barriers for visitors with disabilities or reduced mobility, and those with certain neurodevelopmental disorders. A maximum of four companions are allowed (one of them must be an adult and fully able to take responsibility for care). You can also enjoy our shows thanks to unobstructed access in the places where the performances take place, accompanied by a maximum of one adult. Find all the detailed information here.

Use of prosthetic limbs: Visitors who use any type of prosthetic limbs must ask PortAventura World staff if they are able to access the attraction.

Click here to see the PortAventura Park Operational Terms and Conditions.

QUESTIONS ABOUT OUR PARKS AND SERVICES

What is the ticket price for disabled visitors?
Which ticket types are available to purchase?
Are special-rate tickets also available for the companions of disabled visitors?
Where can I buy tickets for disabled visitors?
Where can I find the Guest Service Office for Visitors with Special Needs?
What documentation do I have to bring to prove that I am eligible for the disability rate?
Is parking free for disabled visitors?
Is there a specific parking area for disabled visitors?

QUESTIONS ABOUT PRIORITY ACCESS REQUIREMENTS - ACCESS FREE FROM ARCHITECTURAL BARRIERS

What conditions must be met to obtain the wristband in order to access the attractions without architectural barriers?
What type of priority access do I have with this wristband?
Where do I go to collect this wristband?

QUESTIONS ABOUT ACCOMPANYING DISABLED VISITORS ON THE RIDES

How many people can accompany the disabled visitor in the access without architectural barriers?
Can I use this wristband more than once?
I am a person who meets the conditions indicated above to obtain the special wristband, but my child, under 18 years old, will be with me. Can my child be classed as the mandatory companion as indicated by the rules?
If the disabled visitor does not ride an attraction, do their companions benefit from preferential access?

QUESTIONS ABOUT OUR HOTELS

Is there a discount on hotel bookings for disabled guests?
Which hotels have adapted rooms?
Will the hotel provide me with a wristband to access the attractions?

OPENING DATES AND TIMES

GETTING TO THE RESORT

ONLINE DISCOUNTS ON TICKETS