Check in online and enjoy your first day!

Quick and easy!

Now you can take advantage of the online check-in service for PortAventura World hotels for a smoother arrival at the resort. Simply go to the designated reception desk, provide identification and... start enjoying your stay!

Who can check in online?

This service is available to anyone who has a booking with us at one of the following hotels: PortAventura, El Paso, Gold River, Caribe, or Colorado Creek. You can check in via our website! If your booking is for Hotel Mansión de Lucy, check-in will be a face-to-face, personalised experience at the hotel reception desk.

When can I check in?

You can check in from 5 days before the arrival date. If the booking is made less than 5 days prior to your arrival date, you will need to wait 24 hours before checking in. We recommend checking in between 3 and 5 days before your arrival, just in case you need to make any changes after booking.

What are the advantages?

You can enjoy your arrival at PortAventura World with all the necessary information, such as maps and times, on your mobile device, and collect your tickets from an exclusive area for this service.

How does online check-in work?

Name and surname of the lead booker and all accompanying adults over the age of 13 years old.
National ID or passport number, with issue date, of the lead booker and all companions over the age of 14 years old. It is not necessary to register children under the age of 14 years old.
Date of birth of the lead booker and all companions.
Nationality and country of residence of the lead booker and all companions over the age of 14 years old.
Telephone and city/town of residence of the lead booker.
Postcode of the lead booker and all companions over the age of 14 years old.
The process will be much faster if you scan or attach a photo of the identity documents so that the data is filled in automatically.
Pay any outstanding amounts. These include the tourist tax and any remaining balance for the reservation. You will not have to pay anything at the hotel, except for any additional services that are contracted when you are actually at the hotel.
Once the payment has been made, you will receive a confirmation e-mail of the reservation and all the necessary information for your stay: hotel map and schedules, map of the parks, etc.

Frequently Asked Questions

Who is it for?
Guests who have a booking at one of the following hotels: PortAventura, El Paso, Gold River, Caribe, or Colorado Creek. If your booking is at Hotel Mansión de Lucy, you must check in face-to-face at the hotel to receive personalised attention and a unique experience.
I have arrived early and my room isn’t ready. What can I do?
First of all, don’t worry. You can still access the parks so that you can make the most of your time and enjoy PortAventura World. If you have travelled by car, we recommend that you leave your belongings in the vehicle or drop them off at the luggage storage.
I am at the hotel, or just about to arrive, but I still haven’t checked in. Can I still check in online?
Yes, you can check in online at any time during the 5 days before the date of your arrival. If you book less than 5 days before your arrival date, you can still check in online before you arrive at the hotel; you just need to wait 24 hours after making the booking. However, we recommend that you check in online a few days in advance.
What time will the rooms be ready?
Rooms are available from 3 pm, although you can arrive earlier and, once the relevant documentation has been presented at the reception in the priority service area, you will be given tickets so that you can start enjoying the park.
Where can I get help to complete the process?
You will find all the necessary information here. If you have any doubts, you can contact our reservations department by calling +34 977 77 90 90 and we will be happy to help you!
Which documents do I need for the online check-in?
You need to have at hand the information for all the people you need to check in. We recommend having physical documents or a photo of both sides in .jpg or .png format. Take a picture as you’re checking in or upload the image you already have and all necessary data will be filled in automatically. It’s very quick and easy.
Is the payment process secure?
The payment system used during the online check-in process is completely secure, just like the rest of the online payment systems that PortAventura World uses on its website.
Will I receive any confirmation that the online check-in was successful?
After completing the online check-in process you will receive a confirmation e-mail of this with all the reservation information and the data entered, in addition to all the hotel information and maps of the parks. Show us this document when you arrive at reception, it is not necessary to print it.
What do I need to do if I have booked more than one room?
You must follow the online check-in process for each of the rooms.
What is the booking reference? Where can I find the booking reference number?
Whether you have booked through the website, the app, or our customer service telephone number, the booking reference is a unique number that can be found in the reservation confirmation e-mail.