We're now open!
Consult the special COVID-19 measures in place here
Now you can enjoy the online check-in service for PortAventura World hotels for a quick and easy arrival at the resort. Simply go to the designated reception, give your name and... start enjoying your stay!
Do you want to find out more? No problem! Next, we will detail the entire process so you can benefit from this service.
This service is available to anyone who has a booking with us at one of the following hotels: PortAventura, El Paso, Gold River, Caribe or Colorado Creek. Check in via our website! If your booking is at Hotel Mansión de Lucy, your check-in will be face-to-face and personalised.
You can check-in from 5 days before the arrival date. If the booking is made less than 5 days prior to the arrival date, you will need to wait 24 hours before checking in. We recommend checking in 3-5 days before arrival just in case any changes are necessary after making the reservation.
✔ What are the advantages of online check-in?
It speeds up the entire registration process! You don’t have to check-in at reception! You can enjoy your arrival in PortAventura World with all the necessary information, such as maps and times, on your mobile device, and collect your tickets from an exclusive area for this service. Enjoy your PortAventura World experience right from the start!
✔ How does the check-in work?
STEP 1: Select the hotel for which you have made the reservation and complete the information on the form:
The process will be much faster if you scan or attach a photo of the identity documents so that the data is filled in automatically.
STEP 2: Pay any outstanding amounts. These include the tourist tax and any remaining balance for the reservation. You will not have to pay anything at the hotel, except for any additional services that are contracted when you are actually at the hotel
Once the payment has been made, you will receive a confirmation email of the reservation and all the necessary information for your stay: hotel map and schedules, map of the parks, etc.
✔ If I check in online, what should I do when I arrive at the hotel?
On the day of your arrival, you can park for free at the hotel and go to the designated reception for online check-in. You must present the National ID cards or passports of the guests and sign the accommodation contract to gain access to the parks, as well as the rest of the contracted services. You can leave your belongings in the left-luggage offices and go straight to the parks to start enjoying your PortAventura World experience.
It’s that easy! You can discover the adventures that are waiting for you at PortAventura Park and Ferrari Land from the very first moment. Take advantage of the online check-in service. Do it now!