Online check-in at PortAventura World hotels

You can check-in from 5 days before the arrival date

It’s never been so easy. Make your reservation on our website and check-in within minutes!


Do you want to enjoy everything PortAventura World has to offer as soon as you arrive?

Now you can enjoy the online check-in service for PortAventura World hotels for a quick and easy arrival at the resort. Simply go to the designated reception, give your name and... start enjoying your stay!

Do you want to find out more? No problem! Next, we will detail the entire process so you can benefit from this service.


✔ Who?

This service is available to anyone who has a booking with us at one of the following hotels: PortAventura, El Paso, Gold River, Caribe or Colorado Creek. Check in via our website! If your booking is at Hotel Mansión de Lucy, your check-in will be face-to-face and personalised.

✔ When?

You can check-in  from 5 days before the arrival date. If the booking is made less than 5 days prior to the arrival date, you will need to wait 24 hours before checking in. We recommend checking in 3-5 days before arrival just in case any changes are necessary after making the reservation.


✔ What are the advantages of online check-in?

It speeds ​​up the entire registration process! You don’t have to check-in at reception! You can enjoy your arrival in PortAventura World with all the necessary information, such as maps and times, on your mobile device, and collect your tickets from an exclusive area for this service. Enjoy your PortAventura World experience right from the start!


✔ How does the check-in work?

STEP 1: Select the hotel for which you have made the reservation and complete the information on the form:

  • Name and surname of the lead booker and of all accompanying adults (over the age of 13 years old).
  • National ID or passport, with issue date, of the lead booker and all companions over the age of 14 years old. It is not necessary to register guests under the age of 14. 
  • Date of birth of the lead booker and all companions.
  • Nationality and country of residence, of the lead booker and all companions over the age of 14 years old.
  • Telephone and city/town of residence of the lead booker.
  • Postcode of the lead booker and all companions over the age of 14 years old.

The process will be much faster if you scan or attach a photo of the identity documents so that the data is filled in automatically.

STEP 2: Pay any outstanding amounts. These include the tourist tax and any remaining balance for the reservation. You will not have to pay anything at the hotel, except for any additional services that are contracted when you are actually at the hotel

Once the payment has been made, you will receive a confirmation email of the reservation and all the necessary information for your stay: hotel map and schedules, map of the parks, etc.


✔ If I check in online, what should I do when I arrive at the hotel?

On the day of your arrival, you can park for free at the hotel and go to the designated reception for online check-in. You must present the National ID cards or passports of the guests and sign the accommodation contract to gain access to the parks, as well as the rest of the contracted services. You can leave your belongings in the left-luggage offices and go straight to the parks to start enjoying your PortAventura World experience.


It’s that easy! You can discover the adventures that are waiting for you at PortAventura Park and Ferrari Land from the very first moment. Take advantage of the online check-in service. Do it now!

Who is this service for?
I have arrived early, and my room isn’t ready. What can I do?
I am at the hotel, or just about to arrive, but I still haven’t checked in. Can I still check in online?
What time will the rooms be ready?
Where can I get help to complete the process?
Which documents do I need for the online check-in?
Is the payment process secure?
Will I receive any confirmation that the online check-in was successful?
If I have booked more than one room, what do I need to do?
What is the reference? Where can I find the booking reference number?