Information about the temporary closure of PortAventura World and the COVID-19 safety measures
Due to the increase in the number of COVID-19 cases and following the recommendations of the health authorities, we have to do our best to stop the spread of the virus. For this reason, our resort will be closed from 16 to 30 October. We are affected by the same new restrictions that also apply to bars, restaurants, sporting activities, universities, leisure activities, cultural activities, etc.
For PortAventura World, the health and safety of all our clients, employees and partners is our absolute priority. Now is the time to take care of ourselves and make sure that we follow all of the instructions and recommendations, and that we take all of the necessary precautions.
These renewed efforts will help us to live unique experiences again very soon.
PortAventura World would like to inform visitors of the special measures in relation to COVID-19 that it will adopt, on a temporary and exceptional basis, for the reopening scheduled. These may be modified at any time in accordance with the regulations and instructions issued by the competent health authorities.
We aim to comply with all public health regulations and recommendations.
Visitors will only be able to access the PortAventura World facilities if, at the time of the visit, they are not self-isolating at home, do not present symptoms, or are not in a quarantine period. Consequently, by accessing the PortAventura World facilities, visitors are confirming that they are in a position to do so.
If you already have a ticket, or an Annual Pass, check the new terms and conditions for these products.
You can buy your tickets on the PortAventura World website, at the ticket booths or by calling the customer service phone number.
Our security services will perform temperature checks on visitors upon arrival at the resort using thermal imaging and a laser thermometer. Any person with a temperature above 37.5ºC will not be able to access the resort facilities. In the case of hotels, companions and caregivers will also be refused access.
PortAventura World reserves the right to refuse entry to anyone who does not comply with the aforementioned special measures in relation to COVID-19.
We would also like to inform visitors that our COVID-19 Health and Safety Protocol can be consulted at the Guest Service Office.
We thank you in advance for your cooperation and compliance with the special measures mentioned and with any instructions that may be verbally given by the PortAventura World staff.