New hygiene and safety measures at PortAventura World

More info

Due to the increase in the number of COVID-19 cases and following the recommendations of the health authorities, we have to do our best to stop the spread of the virus. For this reason, our resort will be closed from 16 to 30 October. We are affected by the same new restrictions that also apply to bars, restaurants, sporting activities, universities, leisure activities, cultural activities, etc.

For PortAventura World, the health and safety of all our clients, employees and partners is our absolute priority. Now is the time to take care of ourselves and make sure that we follow all of the instructions and recommendations, and that we take all of the necessary precautions.

These renewed efforts will help us to live unique experiences again very soon.

COVID-19 Information

PortAventura World would like to inform visitors of the special measures in relation to COVID-19 that it will adopt, on a temporary and exceptional basis, for the reopening scheduled. These may be modified at any time in accordance with the regulations and instructions issued by the competent health authorities.

We aim to comply with all public health regulations and recommendations.

Medidas Higiene

Visitors will only be able to access the PortAventura World facilities if, at the time of the visit, they are not self-isolating at home, do not present symptoms, or are not in a quarantine period. Consequently, by accessing the PortAventura World facilities, visitors are confirming that they are in a position to do so.

If you already have a ticket, or an Annual Pass, check the new terms and conditions for these products.

More information

BEFORE YOU VISIT US:

BUY YOUR TICKETS ONLINE

You can buy your tickets on the PortAventura World website, at the ticket booths or by calling the customer service phone number.

Read less

SMOKING PROHIBITED OUTSIDE DESIGNATED AREAS

Smoking is not permitted in the resort, except in the designated smoking areas, which are signposted. In these areas, a minimum distance of 2 metres must be maintained between each individual. This prohibition also applies to the use of any other tobacco inhalation device, water pipe, hookah or similar device.

Law 42/2010, of 30 December, which amended Law 28/2005, of 26 December, regarding health measures in relation to the use of tobacco and regulating the sale, supply, consumption and advertising of tobacco products, and Resolution SLT/2073/2020, of 17 August, from the Health Department of the Government of Catalunya.

Read less

DURING YOUR VISIT TO THE PARKS AND YOUR STAY AT THE HOTEL:

Temperature checks

Our security services will perform temperature checks on visitors upon arrival at the resort using thermal imaging and a laser thermometer. Any person with a temperature above 37.5ºC will not be able to access the resort facilities. In the case of hotels, companions and caregivers will also be refused access.

Read less

Mandatory use of face masks

Comply with the mandatory use of face masks throughout the resort. Visitors over 6 years old must wear a mask. This obligation will be understood as fulfilled through the use of any type of mask, preferably hygienic or surgical, that covers the nose and mouth.

It will not be enforced in the following cases:

a) People who present some type of respiratory difficulty that may be aggravated by the use of a mask.

b) People in whom the use of a mask is contraindicated for duly justified health reasons or who, due to their disability or dependency, present behavioural changes that make their use unfeasible.

c) Development of activities in which, by their very nature, the use of the mask is incompatible.

d) Cause of force majeure or situations of necessity.

Read less

HOTEL BUFFETS

If you have booked a board option that includes breakfast, dinner, or both, you can choose a time slot within the specific hours of service, subject to availability upon arrival at the hotel. It is mandatory to adhere to the assigned breakfast and dinner time slot.

The buffet will not be self-service. There will be safety partitions and our staff will be on hand to assist you.

Read less

SMOKING PROHIBITED OUTSIDE DESIGNATED AREAS

Read less

FREQUENT QUESTIONS

Special measures regarding the reopening of our facilities

A progressive return to the new normal involves reporting on other measures adopted for access, function, operations, health, and safety, as follows:

Reduced capacity

Visitor numbers have been reduced for reasons of crowd control and maintenance of the minimum safe distance. Also, it is possible that certain areas of the park or specific facilities may be subject to reduced capacity for the same reasons.

Operation of attractions and shows

The normal operation of certain attractions may be temporarily limited or altered due to the restrictions derived from the preventive measures implemented. In addition, all shows scheduled for the summer season have been cancelled.

Buy your tickets

When buying tickets, please select the date you would like to visit us. If you change your mind you can still visit whenever you want without having to change the date on the tickets. However, entry will be subject to the opening dates and times, entry terms and conditions and availability on the day.

PortAventura World reserves the right to refuse entry to anyone who does not comply with the aforementioned special measures in relation to COVID-19.

We would also like to inform visitors that our COVID-19 Health and Safety Protocol can be consulted at the Guest Service Office.

We thank you in advance for your cooperation and compliance with the special measures mentioned and with any instructions that may be verbally given by the PortAventura World staff.

PORTAVENTURA WORLD IS TEMPORARILY CLOSED FROM 16 TO 30 OCTOBER

We will share unique experiences together again soon #YouArePortAventura

COVID-19 Information

Park Tickets

Hotel Reservations

Annual Passes

Reduced capacity

Operation of attractions and shows

Buy your tickets