New hygiene and safety measures at PortAventura World

COVID-19 INFORMATION

PortAventura World would like to inform visitors of the special measures in relation to COVID-19 that it will adopt, on a temporary and exceptional basis, for the reopening scheduled to take place on 8 July. These may be modified at any time in accordance with the regulations and instructions issued by the competent health authorities.

We aim to comply with all public health regulations and recommendations.

Medidas Higiene

Visitors will only be able to access the PortAventura World facilities if, at the time of the visit, they are not self-isolating at home, do not present symptoms, or are not in a quarantine period. Consequently, by accessing the PortAventura World facilities, visitors are confirming that they are in a position to do so.

If you already have a ticket, or an Annual Pass, check the new terms and conditions for these products.

More information

BEFORE YOU VISIT US:

BUY YOUR TICKETS ONLINE

You can buy your tickets on the PortAventura World website, at the ticket booths or by calling the customer service phone number.

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DURING YOUR VISIT TO THE PARKS AND YOUR STAY AT THE HOTEL:

Temperature checks

Our security services will perform temperature checks on visitors upon arrival at the resort using thermal imaging and a laser thermometer. Any person with a temperature above 37.5ºC will not be able to access the resort facilities. In the case of hotels, companions and caregivers will also be refused access.

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Mandatory use of face masks

Comply with the mandatory use of face masks throughout the resort. Visitors over 6 years old must wear a mask. This obligation will be understood as fulfilled through the use of any type of mask, preferably hygienic or surgical, that covers the nose and mouth.

It will not be enforced in the following cases:

a) People who present some type of respiratory difficulty that may be aggravated by the use of a mask.

b) People in whom the use of a mask is contraindicated for duly justified health reasons or who, due to their disability or dependency, present behavioural changes that make their use unfeasible.

c) Development of activities in which, by their very nature, the use of the mask is incompatible.

d) Cause of force majeure or situations of necessity.

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HOTEL BUFFETS

If you have booked a board option that includes breakfast, dinner, or both, you can choose a time slot within the specific hours of service, subject to availability upon arrival at the hotel. It is mandatory to adhere to the assigned breakfast and dinner time slot.

The buffet will not be self-service. There will be safety partitions and our staff will be on hand to assist you.

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FREQUENT QUESTIONS

Special measures regarding the reopening of our facilities

A progressive return to the new normal involves reporting on other measures adopted for access, function, operations, health, and safety, as follows:

Reduced capacity

Visitor numbers have been reduced for reasons of crowd control and maintenance of the minimum safe distance. Also, it is possible that certain areas of the park or specific facilities may be subject to reduced capacity for the same reasons.

Operation of attractions and shows

The normal operation of certain attractions may be temporarily limited or altered due to the restrictions derived from the preventive measures implemented. In addition, all shows scheduled for the summer season have been cancelled.

Buy your tickets

When buying tickets, please select the date you would like to visit us. If you change your mind you can still visit whenever you want without having to change the date on the tickets. However, entry will be subject to the opening dates and times, entry terms and conditions and availability on the day.

PortAventura World reserves the right to refuse entry to anyone who does not comply with the aforementioned special measures in relation to COVID-19.

We would also like to inform visitors that our COVID-19 Health and Safety Protocol can be consulted at the Guest Service Office.

We thank you in advance for your cooperation and compliance with the special measures mentioned and with any instructions that may be verbally given by the PortAventura World staff.

New hygiene, disinfection, and safety measures at PortAventura World

Click here to see the measures we have implemented for visitors.

COVID-19 INFORMATION

Park Tickets

Hotel Reservations

Annual Passes

Reduced capacity

Operation of attractions and shows

Buy your tickets