New hygiene and safety measures at PortAventura World

In order to protect the health of our clients and employees, the company has implemented all safety and hygiene measures stipulated by the authorities and certified by external auditors. This also includes PROCICAT's recent approval of the sector plan for theme and amusement parks. Within this framework, PortAventura World has received recognition through the “Safe Travels” initiative, the first global stamp on safety and hygiene for travel and tourism.

COVID-19 Information

PortAventura World would like to inform visitors of the special measures in relation to COVID-19 that it will adopt on a temporary and exceptional basis. These may be modified at any time in accordance with the regulations and instructions issued by the competent health authorities.

We aim to comply with all public health regulations and recommendations.

Medidas Higiene Pasaporte Covid

Visitors will only be able to access the PortAventura World facilities if, at the time of the visit, they are not self-isolating at home, do not present symptoms, or are not in a quarantine period. Consequently, by accessing the PortAventura World facilities, visitors are confirming that they are in a position to do so.

In addition, in accordance with the new regulation approved by the Generalitat de Catalunya, PortAventura World will request the EU Digital COVID Certificate to access the bars and restaurants located within its parks and hotels. Children under the age of 13 years old are exempt from this process.

In view of the new measures, the internal capacity of all of the park's restaurants will be reduced to 50%. Regarding the shows performed in the different theatres within the park, these will operate at 70% capacity, as established by the regulations.

The park's capacity will be 70% of the capacity.

Likewise, as part of its commitment to continue guaranteeing safe leisure, PortAventura World will maintain all protection and hygiene measures. In this sense, it should be pointed out that the use of the face masks will continue to be mandatory in all park facilities, both indoors and outdoors, and it will be mandatory to maintain a minimum safety distance from others when in restaurants.

More information

BEFORE YOU VISIT US:

EU Digital COVID Certificate

Download an updated version of your EU Digital COVID Certificate. The digital certificate will be requested at the entrances to the resort's restaurants and bars. Children under the age of 13 years old are exempt from this process.

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SMOKING PROHIBITED OUTSIDE DESIGNATED AREAS

Smoking is not permitted in the resort, except in the designated smoking areas, which are signposted. In these areas, a minimum distance of 2 metres must be maintained between each individual. This prohibition also applies to the use of any other tobacco inhalation device, water pipe, hookah or similar device.

Law 42/2010, of 30 December, which amended Law 28/2005, of 26 December, regarding health measures in relation to the use of tobacco and regulating the sale, supply, consumption and advertising of tobacco products, and Resolution SLT/2073/2020, of 17 August, from the Health Department of the Government of Catalunya.

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DURING YOUR VISIT TO THE PARKS AND YOUR STAY AT THE HOTEL:

EU Digital COVID Certificate

The digital certificate will be requested at the entrances to the resort's restaurants and bars. Children under the age of 13 years old are exempt from this process.

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Mandatory use of face masks

Comply with the mandatory use of face masks throughout the resort. Visitors over 6 years old must wear a mask. This obligation will be understood as fulfilled through the use of any type of mask, preferably hygienic or surgical, that covers the nose and mouth.

It will not be enforced in the following cases:

a) People who present some type of respiratory difficulty that may be aggravated by the use of a mask.

b) People in whom the use of a mask is contraindicated for duly justified health reasons or who, due to their disability or dependency, present behavioural changes that make their use unfeasible.

c) Development of activities in which, by their very nature, the use of the mask is incompatible.

d) Cause of force majeure or situations of necessity.

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HOTEL BUFFETS

If you have booked a board option that includes breakfast, dinner, or both, you can choose a time slot within the specific hours of service, subject to availability upon arrival at the hotel. It is mandatory to adhere to the assigned breakfast and dinner time slot.

The buffet will not be self-service. There will be safety partitions and our staff will be on hand to assist you.

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SMOKING PROHIBITED OUTSIDE DESIGNATED AREAS

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Do you need to get a PCR test?

Some countries are asking for proof of a negative PCR test upon arrival or return from your holiday. We can provide you with the details of a nearby and approved clinic that is able to perform the test:

Eldine Patología

Polígono Riuclar, Calle del Plom, 32, Puerta 19

43006 Tarragona

977 13 96 10

685 57 65 20

info@eldinepatologia.com

More info

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FREQUENT QUESTIONS

Special measures regarding the reopening of our facilities

A progressive return to the new normal involves reporting on other measures adopted for access, function, operations, health, and safety, as follows:

Operation of attractions and shows

The normal operation of certain attractions may be temporarily limited or altered due to the restrictions derived from the preventive measures implemented.

Buy your tickets

When buying tickets, please select the date you would like to visit us. If you change your mind you can still visit whenever you want without having to change the date on the tickets. However, entry will be subject to the opening dates and times, entry terms and conditions and availability on the day.

PortAventura World reserves the right to refuse entry to anyone who does not comply with the aforementioned special measures in relation to COVID-19.

We would also like to inform visitors that our COVID-19 Health and Safety Protocol can be consulted at the Guest Service Office.

We thank you in advance for your cooperation and compliance with the special measures mentioned and with any instructions that may be verbally given by the PortAventura World staff.

Consult the special COVID-19 measures implemented in PortAventura World.

Your safety comes first.

COVID-19 Information

Park Tickets

Hotel Reservations

Annual Passes

Operation of attractions and shows

Buy your tickets