PORTAVENTURA WORLD

Find your question in our FAQs:

COVID-19 INFORMATION

PortAventura World wishes to inform you that the competent health authorities have adopted exceptional measures for the purposes of containment of COVID-19, which involves some changes in visits to our resort.

Do you need to get a PCR test?

Some countries are asking for proof of a negative PCR test upon arrival or return from your holiday. We can provide you with the details of a nearby and approved clinic that is able to perform the test: Eldine Patología / 977 13 96 10

Here you can find the answers to your questions:

FAQs on our parks

What are the opening hours of the parks?

For children under the age of 4 years old, do I have to buy a ticket?

I have a confirmed group booking. What do I need to do if we no longer wish to go?

How can I stay up-to-date with all the news from PortAventura World?

What will the park experience be like when I visit them?

Will there be shows?

Which attractions will be open? How are they going to work?

Will the use of a face mask be mandatory for all attractions?

Which restaurants will be open?

What measures will be applied in the restaurants of the parks?

Will night tickets or White Nights be available?

How will you inform us of the measures in place upon arrival at the park?

I have tickets for a specific date. Can I change them?

Are my tickets valid throughout the entire season? Can I visit on any date?

For tickets purchased at the ticket booths (large family, disabled, or promotions for partner companies) what if the park is already at full capacity when I arrive?

FAQS on our hotels

I have a hotel reservation; can I cancel it or change the date?

For which date can I make or modify a reservation?

How can I make or cancel my reservation?

We are a group with reservations in one of the hotels, what do we have to do if we no longer want to go?

What will the hotel experience be like if I book my holiday with you?

Which hotels will be open?

Will there be a buffet in the hotels?

Can we use the hotel swimming pools?

I have a hotel reservation and the health authorities have just informed us that we must isolate for reasons related to COVID-19. What I do?

FAQs on Club PortAventura

How does the time that the resort has been closed affect the validity of the pass?

Are the Pass benefits still valid?

Do all the benefits and discounts also apply to the extension period?

What should I do if I also want to buy discounted tickets for my companions for the date of my visit?

If I cancelled my Pass and now want to buy it again, what are the applicable terms and conditions?

You have extended the validity of my Pass, do I have to renew it in person or is the renewal automatic and digital?

Do Club members have any kind of access restrictions, like last season?

How can I purchase a new Pass?

How can I renew my Pass?